With our Support+ program, we offer 24/7+ emergency assistance to keep your operations running smoothly, no matter the time or place. Whether it's an issue with mechanics, controls, automation or inspection equipment, our highly skilled service engineers are always just a phone call away, ready to respond swiftly to your needs.

For production and quality-critical emergencies, we provide remote access support to resolve issues quickly. If necessary, we can also directly dispatch service engineers for urgent on-site assistance, ensuring minimal downtime and disruption to your operations.

With 24/7+, you get reliable, global support that keeps your business performing

Description

For technical emergencies, we offer 24/7 emergency support. Our support team is available by phone and able to support you via remote access to respond to your needs promptly. If required, we can also dispatch a service engineer for urgent on-site service, ensuring minimal disruption to your operation.

Key targets / benefits

Technical service support 24 hours a day to support our customers technical challenges. 

Phone support by experienced service engineers. 

Follow-up with urgent remote service or on-site service.

Included tasks & resources

For forming (hot end) and inspection (cold end) equipment:

+41 41 749 41 41 (worldwide)

+1 860 298 73 91 (USA & Americas)

The 24 Hours Emergency Numbers provide emergency assistance in English. You are first asked if it is a Forming (Hot End), Inspection (Cold End) or a BEG Vision inspection equipment issue. You are then connected to one of our service coordinators who will connect you to a service engineer for phone assistance.  In case the service coordinator / service engineer is unable to answer the call right away: please leave a voice mail message (with contact name, call back number, location of the plant, short description of the issue). The service coordinator / service engineer will call you back as soon as possible. In case the issue requires remote service or an on-site service trip, the service coordinator is going to schedule a remote or on-site service intervention with you.