Care

Bucher Emhart Glass has developed the internal capabilities to manage the development of a new glass container manufacturing facility from concept to final commissioning and transfer to the customer.



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The cost of holding stocks of spare parts and accessories at the plant level is a significant but often underestimated element in the lifetime costs of an IS machine. http://www.emhartglass.com/node/24270

Bucher Emhart Glass maintains a portfolio of around 150,000 parts for hot end equipment, inspection machines, and refractories. Glass plants can rely on this central stock for most requirements and achieve significant savings compared to the cost of maintaining a supply at the plant level. http://www.emhartglass.com/node/24200

For production critical emergencies our 24/7 Emergency Assistance offers you phone assistance around the clock by experienced service engineers. If necessary, we dispatch a service engineer for an urgent on-site service

Emergency number:
+41 41 749 41 41 (worldwide)
+1 860 298 73 91 (USA & Americas) Hotline

Remote Service gives our customers ready access via secure internet to experienced experts in equipment operation, troubleshooting, and maintenance. This service can reduce operating costs, downtime and lost production by supplying immediate assistance and problem resolution.

Contract customers can call our dedicated Remote Service phone numbers:
+41 41 749 41 40 (Europe) Mo – Fr, 8am – 5pm, Central European Time (CET)
+1 860 298 7389 (Americas) Mo – Fr, 8am – 5pm, US Eastern Time (EDT)

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Our global and multilingual team of over 60 professional service engineers and production specialists offer the specialized skills in forming and inspection to assist our customers and resolve problems.

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Emhart Glass offers the world’s most comprehensive product portfolio to the glass container industry, and this service extends long after the equipment has been supplied and taken into operation, over its entire lifetime.

http://www.bucheremhartglass.com/products/after-sales/parts-and-services/repairs

Bucher Emhart Glass offers Technology Upgrades to extend the equipment lifetime as well as upgrades to optimize the performance.


https://www.emhartglass.com/upgrades

Bucher Emhart Glass supports your maintenance of forming and inspection equipment with different support options.


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Service contracts can be offered for the following areas: Remote Service, Maintenance Support and Operational Support.


https://www.emhartglass.com/service_contracts