Description
Experienced FlexIS, FleXinspect and Emhart Glass Vision Remote Service experts can readily access our customers equipment via secure internet to assist with equipment operation, troubleshooting and maintenance. This service can reduce operating costs, downtime and lost production by supplying immediate assistance and problem resolution.
Key targets / benefits
Helps you to master your powerful FlexIS controls, FleXinspect or Emhart Glass Vision equipment. An expert with extensive experience in machine operation, trouble shooting and maintenance stands virtually at your side for in-depth diagnosis, resolving issues and remote supervision. In many cases time consuming and costly dispatching of a service engineer can be avoided
Pre-requisites
FlexIS Remote Service:
- FlexIS controls equipped with mGuard firewall
- Internet access
FleXinspect Remote Service:
- FleXinspect system connected to a FlexIS-3 controls system equipped with mGuard firewall and Internet access
- Remote access for stand-alone FleXinspect systems require the FleXinspect systems to be equipped with Internet access via a secure plant VPN
Emhart Glass Vision Remote Service:
- Internet access via a secure plant VPN
Included tasks & resources
FlexIS Remote Service and FleXinspect Remote Service
Online equipment analysis and diagnosis through remote access and over the phone
- Direct access to FlexIS and FleXinspect experts
- Remote assistance about configuration settings, job parameters, required parts
- Reports about all Remote Service activities
For your plant's security, the Remote Services offer a complete safety & security concept including secure connection (VPN) & Access Management.
FlexIS Remote Service is available during European and US office hours.
Customers can
- call our dedicated FlexIS Remote Service phone numbers:
+41 41 749 41 40 (Europe) Mo – Fr, 8am – 5pm, Central European Time (CET)
+1 860 298 7389 (Americas) Mo – Fr, 8am – 5pm, US Eastern Time (EDT) - send a mail to automationsupport@emhartglass.com
- contact our Regional Service Management through the web contact form
- contact your local Bucher Emhart Glass representative
FleXinspect Remote Service is available during US office hours.
Customers can
- call our dedicated Remote Service phone number:
+1 860 298 7389 (Americas) Mo – Fr, 8am – 5pm, US Eastern Time (EDT) - contact our Regional Service Management through the web contact form
- contact your local Bucher Emhart Glass representative
Emhart Glass Vision Remote Service
Online equipment analysis and diagnosis through remote access and over the phone
- Access to interdisciplinary knowledge pool of connected experts
- Remote assistance about configuration settings, job parameters, required parts
- Reports about all Remote Service activities
- Safety & security concept through a secure connection (VPN)
Emhart Glass Vision Remote Service is available during European office hours.
Customers can
- call the dedicated Emhart Glass Vision service number +49 89 55 27 98 77 (worldwide)
- contact our Regional Service Management through the web contact form
- contact your local Bucher Emhart Glass representative