Description

For production critical emergencies, 24/7 emergency assistance offers phone assistance by experienced service engineers around the clock. If necessary, we can dispatch a service engineer for urgent on-site service.

Key targets / benefits

Technical service support 24 hours a day, 365 days a year to support our customers production operations 

Phone support by experienced service engineers. 

Follow-up with urgent remote service or on-site service.

Included tasks & resources

For forming (hot end) and inspection (cold end) equipment:

+41 41 749 41 41 (worldwide)

+1 860 298 73 91 (USA & Americas)

The 24 Hours Emergency Numbers provide emergency assistance in English. You are first asked if it is a Forming (Hot End), Inspection (Cold End) or a BEG Vision inspection equipment issue. You are then connected to one of our service coordinators who will connect you to a service engineer for phone assistance.  In case the service coordinator / service engineer is unable to answer the call right away: please leave a voice mail message (with contact name, call back number, location of the plant, short description of the issue). The service coordinator / service engineer will call you back as soon as possible. In case the issue requires remote service or an on-site service trip, the service coordinator is going to schedule a remote or on-site service intervention with you.