Products
Field Service
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Field Service support is a critical extension of our equipment. Each of our service centers are staffed with Technical Service Coordinators to provide immediate remote diagnostic assistance, dispatch field service engineers from a global pool of skilled engineers, and administer assistance necessary to support our customers. Each of our engineers has undergone extensive training on our equipment and come from a variety of educational backgrounds: electrical, electronic, mechanical and systems engineering. Additionally, their technical skills are complemented by various language skills making us capable of providing support in local languages when necessary. |
Customer Process Support
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Cold End quality systems, bottle quality procedures, line control and ware handling are all essential to the overall success of our customers. Emhart Glass Cold End customer service is staffed with capabilities in Cold End quality systems and procedures, line control and ware handling, in order to provide our customers with the assistance they may need to improve yields or to resolve container quality issues. This service is available to assist our customers, with both new and existing glass plants, improve the overall performance and glass container quality. |
Call Center
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Project Management
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In order to ensure that your project is a successful one, the Cold End assigns a Project Manager to each of its projects. The Cold End Project Manager is involved with the project very early and throughout all the stages of the project’s development. The Project Manager assists with specification development, provides customers and sales support for technical inquiries, and is a single point of contact for the customer throughout the project. |
